We're here to make sure you get the most out of Pulsepath.
What is an AI Insight Agent?
An AI Insight Agent is an intelligent, conversational AI that engages your customers in natural dialogue after key moments — like a purchase, cancellation, or support interaction. Instead of sending a static survey, the agent has a real conversation, adapts to responses, and surfaces the insights that matter most to your business.
How does Pulsepath integrate with my existing tools?
Pulsepath integrates with popular platforms like Shopify, Klaviyo, and Attentive. Conversations can be triggered automatically based on events in your existing workflow — no manual work required. We're adding new integrations regularly.
Is my customer data secure?
Absolutely. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We follow the principle of least privilege for access controls and maintain a documented incident response plan. See our Security page for full details.
How long does it take to set up?
Most businesses are up and running within minutes. Create your first Insight Agent in the builder, configure a trigger, and you're live. No engineering team required.
Can I customize what the Insight Agent asks?
Yes. You set the objective (e.g., "understand why customers churn") and the agent uses AI to have a natural conversation guided by that objective. You can also configure the tone, brand voice, and specific topics to explore.
How is this different from a chatbot?
Traditional chatbots answer questions. Pulsepath Insight Agents ask them. They're designed to listen, probe deeper, and extract genuine customer insights — not deflect support tickets. Think of it as a skilled interviewer, not a FAQ bot.