Privacy Policy

Pulsepath ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, company name, and password. If you subscribe to a paid plan, we collect billing information through our third-party payment processor.

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, and actions taken within the platform.

Conversation Data: When your customers interact with Pulsepath Insight Agents, we collect the conversation content to generate insights and reports for your account. This data is owned by you and processed on your behalf.

Device and Browser Information: We collect standard technical information such as IP address, browser type, operating system, and device identifiers for security and analytics purposes.

2. How We Use Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process conversations and generate customer insights
• Communicate with you about your account, updates, and support
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist us in operating the Service (e.g., hosting, payment processing, email delivery). These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Pulsepath, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your account information for as long as your account is active. Conversation data is retained according to your account settings and our data retention policies. You may request deletion of your data at any time by contacting us. We will process deletion requests within 30 days.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Request portability of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@pulsepath.ai.

6. Cookies

We use essential cookies to enable core functionality such as authentication and session management. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

7. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. We encourage you to review this policy periodically.

10. Contact

If you have questions or concerns about this Privacy Policy, please contact us at privacy@pulsepath.ai.